Terra Mule

Exchanges and refunds are accepted within 14 days of receiving the order. Items must be in their original condition as received with its original label intact. Delivery fees are non refundable. It’s allowed to open the package during delivery.

Exchange and Refund fees are 60 EGP .

For exchange or refunds, kindly follow these steps:

1- Contacts us via:

Facebook: https://www.facebook.com/Bypavo/
Instagram: https://www.instagram.com/bypavo/

OR kindly call or WhatsApp on +201222102650

2- Provide us with the order number and photo of the received product

Our office hours are 10 am - 5 pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.